Delivery
Orders placed by phone, Email, or through our consultants are subject to the following terms and conditions of sale. By submitting an order, the customer declares that he or she has read, understood, and accepted these terms and conditions in their entirety, without any reservations. Use of our products is contingent upon the presentation of an appropriate diploma and/or certificate. We reserve the right to refuse to ship products that do not comply with the diplomas or certificates provided.
Order The Company reserves the right to suspend the order in the event of unpaid invoices or if the customer becomes insolvent. Any changes to the order requested by the customer will be considered only if communicated before the package is shipped.
Payment Terms All orders are priced in Swiss francs (CHF), excluding VAT and shipping costs. The Company reserves the right to change prices at any time and without prior notice. Products will be billed based on the rates in effect at the time the order is placed.
Billing A copy of the order will be sent to the customer via text message to confirm that the information is correct. Once approval is received, a link for payment via SUMUP will be sent to the cell phone number provided by the customer to complete the order. The order will be processed and shipped only upon receipt of payment.
Delivery: The merchandise is shipped to the address provided by the customer. Regardless of the shipping method, the merchandise travels at the customer’s risk. Delivery will be made via La Posta or a courier service. Delivery times are estimated in good faith and as accurately as possible. Deliveries will be made based on availability and in the order in which orders are received. Products that cannot be delivered will be shipped as part of a subsequent order or at the Company’s expense, as soon as they become available. Shipping and handling fees are set at CHF 18.00, payable by the customer.
Return of Goods The customer has 7 business days to notify the Company of a technical defect or an error in the item shipped. The customer must do so by providing the invoice number and date. The Company will only accept unused products in their original packaging and in perfect condition for resale. Shipping costs and the risks associated with the return are the responsibility of the customer. The return of goods entitles the customer to a credit memo. The issued credit memo may be used exclusively for future purchases within 6 months of the date of issuance. After this period, the credit memo expires without the right to a cash refund. Exceptional cases will require the Company’s approval and will be subject to an administrative fee of 20.-
Resale of Products The customer agrees not to resell the purchased products to other professionals without the Company’s written consent. In the event of a dispute, the place of jurisdiction is Mendrisio.
Refund requests must be submitted via Email to info@beautyproject.ch. The request must include the invoice number and date. The Company will only accept unused products in their original packaging and in perfect condition for resale. Shipping costs and the risks associated with returning the goods are the responsibility of the customer. Returning the goods entitles the customer to a credit memo. Exceptional cases require the Company’s approval and are subject to an administrative fee of CHF 20.